Shipping & Returns

What is USPS Media Mail?
Media Mail is a cost-effective shipping option to send non-time sensitive books through the U.S. Postal Service. USPS estimates that Media Mail will arrive in 2 to 10 days. 

Can I ship using another shipping method?
Other shipping methods are available to you at your point of purchase. To use shipping methods other than those listed on our site, please email for complete details.

When will my book order be shipped?
Orders are normally shipped within 48 hours or two business days.

What are the shipping costs for books?
Shipping costs are determined by the size of the order, the shipping location, and method of shipment. Shipping costs are shown at checkout.

My order is shipping to Colorado or Tennessee, and I'm being asked to pay sales tax but my organization is tax-exempt. How do I get this tax waived?
Sales tax-exempt customers, please email us at to place your order and provide your tax-exempt paperwork. While web orders from these two states always show estimated taxes, sales taxes will be removed for eligible partners upon review by our support services. We're sorry for the extra hassle, but you should only need to do this one time.

Who should I contact if I have trouble ordering on your website?
Please contact for assistance with any technical problems.

What is your book return policy?
Book returns must be made within 30 days from date of purchase. Merchandise must be returned undamaged and not marked or written on. Purchaser is responsible for all return mailing charges and a copy of original invoice or packing slip must be enclosed.

Send returns to:
Friendship Press, Inc.
P.O. Box 659
Chester Heights, PA 19017-0659

What is your Word@Hand return policy?
For individual purchases, only access codes that have been purchased but not activated may be returned within 30 days of purchase. To implement your digital return, email

For group returns of Word@Hand purchases, Friendship Press will accept returns for up to ten percent (10%) of validated, unused Journey and/or Bible access codes within the following time frames:

  • 75% refund within 29 days of the date of purchase
  • No refunds after 29 days of the date of purchase; instead, credit toward any Friendship Press in-stock inventory in an amount up to 75% of the purchase price within 30-60 days of the date of purchase
  • After 60 days: no refund or credit will be given

Where can I find a copy of an out-of-print book?
Your best option would be to search online for the title or ISBN and you may find it at a used book provider.

What is an exam copy?
Exam and desk copies apply for professors only. Friendship Press provides a 20% discount on textbooks considered for classroom adoption. Professors may order examination copies by writing to You will be billed for the exam copy at a 20% discount!

If the book proves inappropriate for the intended usage, it may be returned (undamaged) within 90 days for full credit.

If the book is adopted (and you have placed an order for 10 or more copies with your bookstore), please write to, include the invoice number, and your account will be credited so the exam copy becomes your free Desk Copy. Unless you notify us that the book has been adopted for classroom use or it is returned, you will be billed for the exam copy.

What is a review copy?
Editors and reporters from journals, magazines, and other approved publications may request a complimentary review copy by writing to

Can I use other discounts on an order?
Only one discount may be used per order.

How do I submit a change of address?
Log into your account and edit your address.